Returns and Cancellations
Returns and Cancellations
We want every Hello Sunshine Gifts order to arrive exactly as expected. Please review the terms below before placing an order.
Personalized and Custom Items
Personalized, photo, and custom-made items are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect because of our error.
Eligible Non-Personalized Items
Contact us within 7 calendar days of delivery to request a return. Approved items must be unused, in their original condition, and returned in the original packaging. Customers are responsible for return shipping, and original shipping charges are not refundable. Do not send a return before receiving approval and instructions.
Damaged, Defective, or Incorrect Orders
Contact us within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. If the problem is confirmed, we will work with you on an appropriate replacement or refund.
Cancellations and Changes
Cancellation requests are accepted within 6 hours of purchase and only before production begins. Personalization changes may also be possible before production starts. Once materials have been prepared or production has begun, the order may no longer be changed, cancelled, or refunded.
How to Contact Us
Use our Contact page or email contact@hellosunshinegifts.com. Include your order number so we can help quickly.