FAQ

Frequently Asked Questions

Here are answers to the questions we hear most often. If you need anything else, visit our Contact page or email contact@hellosunshinegifts.com.

Can you make something that's not listed in your shop?

Yes! We love custom requests. Contact us and tell us what you have in mind, and we'll see what we can create for you.

How does personalization work?

Choose your product and options, then complete every required personalization field on the product page. Enter names, dates, wording, or other details exactly as you want them to appear. Photo products also require a clear, high-resolution image upload.

How long does it take to make my order?

Personalized orders are typically prepared in 2–4 business days before shipping, pickup, or local delivery. Shipping transit time is additional. Larger orders and especially detailed requests may require more time; we will contact you if that applies.

Do you ship outside Gainesville?

Yes. We ship within the United States. Available rates and estimated transit times appear at checkout based on the order and destination.

Can I pick up my order?

Yes. Local pickup in Gainesville is free. Choose Local Pickup at checkout and wait for the ready-for-pickup notification before coming to the pickup location. The address and instructions are provided with that notification.

How does local delivery work?

Eligible addresses within 6 miles of our Gainesville location can select Local Delivery at checkout. Delivery is $7.99 and is free for eligible orders of $70 or more. Personalized orders are typically prepared in 2–4 business days; after your order is ready, please allow up to 2 business days for local delivery. If the option does not appear, the address is outside the current delivery area or the order does not qualify.

Can I correct or cancel an order?

Contact us immediately. Cancellation requests are accepted within 6 hours of purchase and only before production begins. Personalization changes may also be possible before production starts, but cannot be guaranteed afterward.

Can I return a personalized item?

Personalized and custom-made items are final sale unless they arrive damaged, defective, or incorrect because of our error. Please see our Returns and Cancellations page for full details.

How should I upload a photo?

Use the upload field on the product page and choose the original, highest-resolution image available. Keep important faces and details away from the edge because some cropping may be needed. If the file cannot be used as submitted, we may contact you before production.

Will colors look exactly like my screen?

Screen settings and the handmade process can cause small differences in color, placement, or sizing. We work carefully to keep every finished item as close as possible to the selected design.